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​Over 35 years, Advantage perfects the art of the pivot

Palmerston North-based Advantage has changed its model at least four times since it was founded.

The COVID-19 pandemic has suddenly elevated the concept of the business “pivot” into popular language, but one local ICT supplier has been pivoting for nearly four decades.

Founded in the mid-1980s, Palmerston North based Advantage is putting the seal of success on its latest business shift, a drive into the managed security service provider space.

That move, which began in 2016, was the latest in a series of pivots that have contributed to the business’ longevity and success.

During the PC boom of the mid 80s and 1990, Advantage Computers launched into manufacturing and supplying systems to commercial, government and education clients before expanding into servers, managing director Brad Pearpont told Reseller News.

While the arrival of the global multinational manufacturers in New Zealand shot that business to hell Advantage spied another opportunity.

The emerging buzz was all about virtualisation and consolidation and Advantage became a partner of EMC and VMware, taking their technologies into local and central government as well as enterprises as a value added reseller.

As the decade wore on, a new concept began to take shape – cloud computing. In New Zealand it emerged out of shared services as there were no major cloud vendors in the region at the time.

Advantage pivoted again, building its own datacentre in Palmerston North in 2008 to provide infrastructure as a service or shared services to the same industries and customers it was supplying with virtualisation platforms.

That investment proved prescient, as a series of natural disasters were about to ignite demand for disaster recovery facilities and services.

Pearpont described Palmerston North is “geographically boring”, so it was by nature a good place to home a disaster recovery platform.

After building that out extensively, Advantage also leased space and expanded into Wellington and Auckland around 2010.

Around the same time, the efficiencies of shared infrastructure delivered a side-effect in the form of excess datacentre capacity. Advantage saw an opportunity in that to build out a managed services provider business.

That business, targeting mid-market customers is ever growing, with Advantage also delivering project-based work for larger organisations.

Clients in the legal and financial verticals came with quite heavy security and compliance expectations, so in 2012, Advantage had to go through a formal security maturity process for its datacentre to meet those  requirements.

“It took a couple of year but by end of 2014 had a solid security play around our hosting platforms,” Pearpont said.

With this new skillset, Advantage began to realise many organisations were struggling to deal with security and compliance themselves, leading to the latest in the long line of pivots – to managed security service provider.

“The outsourced, managed service model really fits for security as well,” Pearpont said.

“We took the learnings, experience, tools and processes from our datacentre experience and turned that into an outward facing service.”

The MSSP business was officially launched in 2016 and has been growing ever since. Over the last 18 months it had “really taken off”.

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