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Defend and invest

Defend and invest

Back at the start of the pandemic, we had no idea just how long-term the impact of hybrid working would be, did we?

Increasingly, employees are demanding this flexibility, which means a change in how businesses handle their information. Data’s becoming more transient, and it’s easier to access devices from anywhere.

Over the past few years, we’ve witnessed a terrifying rise in ransomware. Devices are getting smarter and software’s becoming more intelligent.

Most businesses have seen their technology needs develop fast. These needs are still accelerating and will continue to do so. Because of this, it’s important that you have a technology strategy to drive this, rather than just a policy of reacting to needs as they arise.

[pdf-embedder url=”https://advantage.nz/wp-content/uploads/2022/05/SMB-Business-IT-Service-Buyers-Guide.pdf” title=”SMB Business IT Service Buyers Guide”]

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So, in recent times we’ve seen airline Qantas falling victim to a cyberattack which hit a third-party contact centre platform potentially exposing personal details of up to 6 million customers. On the NZ side of the ditch, New World took an arrow to the knee with a password spraying attack.
The landscape of remote work has transformed dramatically over the past several years. What began as a reactive shift to keep operations going during a major global disruption has now solidified into a permanent mode of working for many organisations, especially small businesses.
On Friday, 30th June 2025, Qantas confirmed a cyber incident affecting one of its offshore third-party contact centres. Approximately six million customer records were accessed, exposing personal information including names, contact details (email and phone number), Date of Birth and frequent flyer numbers. No financial or authentication credentials (such as passwords or card data) were determined to be accessed at this time.