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Pulseway – Remote, Monitoring and Management

Pulseway RMM

Companies with their own small IT team, need the ability to control their IT infrastructure with remote monitoring and management tools, from a mobile device. This need is particularly topical with so many people, including IT personnel, working from home since the COVID19 pandemic began. Pulseway provides the tools to do this.Pulseway has a wide range of features that enable the IT professional to connect to all monitored computers and control any remote or console session from a desktop or mobile device.

These features include:

• The ability to access files, applications and remote-control systems as if you were sitting right in front of them.
• Secure and easy file transfer from both the source and the destination computer.
• Chat with users in real-time and collaborate with the user. Collaboration between users can be initiated at either end.
• You can connect to any active user session, and take control of the computer as if you were sitting in front of it.
• Switch between multiple screens whenever you want during a session.

Pulseway also supports patch management, installing, uninstalling, and updating software. Server performance and uptime can be managed and monitored from anywhere at any time, including gaining insight into real-time status of Active Directory IIS, SQL Server, Microsoft Exchange, VMWare, Hyper-V and more.

Here’s what one of our clients, Timothy Hancock, Executive Manager – Administration, IT from Westforce Credit Union had to say about his experience since implementing Pulseway:

“For us, it was simply the speed of the software, and also its smooth mobile integration. Our previous solution often suffered performance problems which could often delay our ability to quickly check on IT systems or provide support to our staff in their time of need. No mobile client also meant that when IT resources were not present at their desk, help was left wanting and relied on emails for alerting and communication. Pulseway solved all of this. It is fast to access, fast to assess and fast to the asset. The Mobile app gave our team greater visibility and response when being at the desk was not possible.”

“With Covid-19, Lockdowns, and all staff is working remotely for the first time in many cases. There were extra stresses on IT not only to get up and running but to support staff effectively. Pulseway heavily removed this stress due to the nature of its implementation. Being online, management of IT assets can be performed regardless of location. Pulseway’s easy deployment tool allowed IT staff to very easily deploy the Pulseway client software on quickly setup computers for staff to use from home. This overall provided us the same visibility as if all staff were on site which in turn built up everyone’s conference during a difficult time.”

“Issues in supporting both our staff and our infrastructure were centred around mobility. Our IT assets are constantly on the move Pulseway allows those assets to easily help our team where-ever they are, quicker than ever before.”

Of course, if you don’t have your own IT team, Advantage can offer a full 24/7/365 service for you.

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