Advantage is once again selected as a finalist in NZ Reseller News Awards

So, in recent times we’ve seen airline Qantas falling victim to a cyberattack which hit a third-party contact centre platform potentially exposing personal details of up to 6 million customers. On the NZ side of the ditch, New World took an arrow to the knee with a password spraying attack.

The landscape of remote work has transformed dramatically over the past several years. What began as a reactive shift to keep operations going during a major global disruption has now solidified into a permanent mode of working for many organisations, especially small businesses.

On Friday, 30th June 2025, Qantas confirmed a cyber incident affecting one of its offshore third-party contact centres. Approximately six million customer records were accessed, exposing personal information including names, contact details (email and phone number), Date of Birth and frequent flyer numbers. No financial or authentication credentials (such as passwords or card data) were determined to be accessed at this time.